Most mystery shop programmes involve posing as a real customer while assessing the customer service levels provided by a dealership, independent garage or recovery operator. Mystery shops help organisations monitor their processes to make sure that they are maximising...

In the automotive industry, aftersales refers to the provision of spare parts, support and service once the initial sale of the vehicle has taken place and it’s squarely aimed at increasing aftersales revenue and customer retention. Successful and compliant aftersales...

 If you run an MOT centre then you are responsible for making sure that your MOT tests meet the standards set out by the DVSA which include putting management systems in place to run your business, check and assess MOT standards using policies and quality checks,...

Caltec, with over 20 years’ experience in the Retail Motor Industry, provides advice and practical help with both the design and implementation of Quality Assurance Sytems such as ISO 9000 which ensures the standard of your quality management systems, PAS 125 which is...

 Basically, a safety audit is a process through which your compliance with health and safety regulations is checked and evaluated to ensure that the highest safety standards are maintained throughout your workplace. The audit should identify risks and risk levels...

  To have ISO 9001 certification means that your organisation’s quality management systems (QMS) are up to the international ISO 9001 standard. This standard demonstrates that your organisation consistently provides products or services that are up to...

  LOLER and PUWER examinations are sets of health and safety regulations. LOLER, or Lifting Operations and Lifting Equipment Regulations apply specifically to any lifting equipment. PUWER, or Provision and Use of Work Equipment Regulations apply to work equipment...

  Whatever your equipment might be, from small tools, bodyshop, service department or electrical, to vehicle weighing, in most cases we can visit your site to calibrate it. This way, we can reduce the amount of downtime that normally occurs when equipment needs...