According to a recent report by the Transport Research Laboratory (TRL), a global centre for innovation in transport and mobility, operating an infotainment system through a touchscreen while driving is far more distracting than driving under the influence of drugs,...

In this day and age, car technology develops at a rapid pace, yet cars have been slowly evolving from the very beginning. The crank handle was replaced by electronic ignition in 1922 and key ignition for production cars was introduced in 1949. Car cigarette lighters...

That digital connectivity has become an important part of our daily lives has never been more clearly highlighted than over the last few weeks and months. Throughout lockdown, digital connectivity has been a comfort for many and the ‘go-to’ method of communication....

“We’ll see unprecedented changes in the next 20 years,” says Dave OudeNijeweme, Head of Technology Trends at the Advanced Propulsion Centre which works on the production and development of low carbon propulsion technology in the UK.In the light of net zero carbon...

Broadly speaking, the Internet of Things (IoT) enables equipment in industrial settings to gather and share data and carry out connected operations using wired and wireless networks. The advent of 5G could have a revolutionary effect on the IoT and its potential for...

Many of us still crave a good buying experience. Parting with our hard-earned money can be so much more than a simple transaction. Regardless of pictures and lists of tech spec, when it comes to motoring, most of us still want to see the goods. However, online sales...

Most mystery shop programmes involve posing as a real customer while assessing the customer service levels provided by a dealership, independent garage or recovery operator. Mystery shops help organisations monitor their processes to make sure that they are maximising...

In the automotive industry, aftersales refers to the provision of spare parts, support and service once the initial sale of the vehicle has taken place and it’s squarely aimed at increasing aftersales revenue and customer retention. Successful and compliant aftersales...

 If you run an MOT centre then you are responsible for making sure that your MOT tests meet the standards set out by the DVSA which include putting management systems in place to run your business, check and assess MOT standards using policies and quality checks,...

Caltec, with over 20 years’ experience in the Retail Motor Industry, provides advice and practical help with both the design and implementation of Quality Assurance Sytems such as ISO 9000 which ensures the standard of your quality management systems, PAS 125 which is...